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Customer Service


Shipping & Delivery

We only deliver within the United States and Canada. Canadian customers are responsible for import duties and taxes. For sales in other countries, please click select the currency and the country at the top of the website.

Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. Please note we do not deliver to P.O. boxes.

All shipments must be signed for unless otherwise stated within an email or a call before the order is processed. UPS will make repeated delivery attempts before returning your merchandise to Vanessa Seward If you would like to schedule a delivery intercept, reroute your package, or attempt a redelivery, you will be responsible for the associated charges. We also recommend to enroll to UPS My Choice. It's free and easy and will allow you to manage your deliveries.

Rates

Free ground shipping on any US order. No minimum purchase required. Valid on shipments to US only.

COUNTRY

SHIPPING METHOD

US                             

UPS Ground (Up to 7 Business Days)

Free          

US

UPS Three-Day Air * (3 Business Days)            

$16            

US

UPS Two-Day Air (2 Business Days)

$25

US

UPS Next Day Air (1 Business Day)

$35

* Three Day Air is not available to Hawaii

COUNTRY

SHIPPING METHOD

Canada

UPS Worldwide Expedited - 2 days

$32



Canadian orders

Canadian customers are responsible for import duties and taxes.


Saturday deliveries

UPS does not deliver on Saturday. Please note that next day, two day, and three day implies business days only. If you place your order on a Friday and select Next Day Delivery you will receive it the following Monday.


Privacy & Security

Any information you provide to Vanessa Seward will never be shared or sold to a third party.


Returns & Exchanges

 All Vanessa Seward orders are FINAL SALE. All sale items are FINAL SALE and are not eligible for return or exchange.


Ordering

Order status

When using an express shipping method, orders placed before 2:00 PM ET will be shipped the same day. Orders placed after 2:00 PM will be shipped the following day. 
Please allow 1 to 5 business days for standard ground orders to process and be shipped. 
You will be notified via email when your order is shipped.
You can track your order by logging in to your account and viewing your current order information.

 

Order editing and cancellation

If you need to edit or cancel an order, please contact us by email as soon as possible after order placement or call 1 (844) 323-9085 Mon-Fri 9.30am to 6pm ET. Once your order has been shipped, we cannot cancel or edit your order.




Payment, Pricing & Promotions

Payment methods

Vanessa Seward accepts Visa, Mastercard, American Express, and PayPal.

Payment transactions

Your card or PayPal account will not be charged until the day your order is shipped. You will be notified via email when the transaction has taken place.

Tax

We collect sales tax on orders from California only. All other states are tax free.