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Customer Service


Shipping & Delivery

We only deliver within the United States and Canada. Canadian customers are responsible for import duties and taxes. For sales in other countries, please click select the currency and the country at the top of the website.

Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. Please note we do not deliver to P.O. boxes.

All shipments must be signed for unless otherwise stated within an email or a call before the order is processed. UPS will make repeated delivery attempts before returning your merchandise to Vanessa Seward If you would like to schedule a delivery intercept, reroute your package, or attempt a redelivery, you will be responsible for the associated charges. We also recommend to enroll to UPS My Choice. It's free and easy and will allow you to manage your deliveries.

You may also select free in store pick-up at checkout. We will ship your package directly to our Los Angeles store.

Rates

Free ground shipping on any US order. No minimum purchase required. Valid on shipments to US only.
Free in store pick-up. Los Angeles store only.

COUNTRY

SHIPPING METHOD

US                             

UPS Ground (Up to 7 Business Days)

Free          

US

UPS Three-Day Air * (3 Business Days)            

$16            

US

UPS Two-Day Air (2 Business Days)

$25

US

UPS Next Day Air (1 Business Day)

$35

* Three Day Air is not available to Hawaii

COUNTRY

SHIPPING METHOD

Canada

UPS Worldwide Expedited - 2 days

$32



Canadian orders

Canadian customers are responsible for import duties and taxes.


Saturday deliveries

UPS does not deliver on Saturday. Please note that next day, two day, and three day implies business days only. If you place your order on a Friday and select Next Day Delivery you will receive it the following Monday.


Privacy & Security

Any information you provide to Vanessa Seward will never be shared or sold to a third party.


Returns & Exchanges

 GUIDELINES

Vanessa Seward customers have 14 days from the receiving date to send back full price items and 7 days from the receiving date to send back sale items. All goods must be returned in their original packaging, in clean, unworn and resalable condition along with a copy of your original Vanessa Seward packing slip. Failing to meet these requirements may result in a rejected return. If rejected, your order will be shipped back to you.

EXCHANGES

For a different color, size or style, please return your original item(s) and place a new order online or by calling the Vanessa Seward customer service to guarantee stock availability.

RETURNING AN ITEM

You need to create a return authorization online. Once approved you will receive the pre-paid return label by email. A $8 restock fee will be deducted from your refund.

For any order placed before July, 20th 2017, please use the pre-paid return label included in your package.

 

Steps to make a return:

1. Go to "My account / My Orders", select the order, and click "Returns / exchanges".

2. If you checked out as a guest click “Create a return” at the bottom of the website.

3. Select the item(s) you would like to return/exchange and provide the requested information.

4. Once your return/exchange request has been approved by the Vanessa Seward customer service team (within 24 hours – any request made on weekends will be reviewed on Mondays), you will receive an email with the pre-paid return label you can print.

5. Write down the RA number below and attach this form to the box/envelope. If the RA # is missing, your return/exchange may be refused and sent back to you.

6. Pack carefully the item(s) you want to return.

7. Place the pre-paid return label on your package and drop it at your nearest UPS store or you can arrange a pick-up by calling UPS at 1-800-PICK-UPS (1-800-742-5877)

 

All returns must be sent to the address provided below.

Vanessa Seward Returns
Attn - Web department
14B 53rd street
3rd floor
11232, Brooklyn NY

Refunds will be processed within 7-10 business days of reception, but may not appear on your statement for one to two billing cycles.


Ordering

Order status

When using an express shipping method, orders placed before 2:00 PM ET will be shipped the same day. Orders placed after 2:00 PM will be shipped the following day. 
Please allow 1 to 5 business days for standard ground orders to process and be shipped. 
You will be notified via email when your order is shipped.
You can track your order by logging in to your account and viewing your current order information.

 

Order editing and cancellation

If you need to edit or cancel an order, please contact us by email as soon as possible after order placement or call 1 (844) 323-9085 Mon-Fri 9.30am to 6pm ET. Once your order has been shipped, we cannot cancel or edit your order.

Pre-order

Vanessa Seward features a pre-order option for select items. The pre-order items are not yet in stock, but available for advanced purchase on vanessaseward.com. Your credit card will not be charged for any pre-order item until it has shipped. The estimated date that the item will ship is indicated at shopping bag. Please note that this date is only an estimation and is subject to change. All pre-orders are fulfilled on the basis of first come, first served. Vanessa Seward will inform you of any changes regarding your pre-order.




Payment, Pricing & Promotions

Payment methods

Vanessa Seward accepts Visa, Mastercard, American Express, and PayPal.

Payment transactions

Your card or PayPal account will not be charged until the day your order is shipped. You will be notified via email when the transaction has taken place.

Tax

We collect sales tax on orders from California only. All other states are tax free.